Shipping and payment
How your order reaches you and how you pay for it.
Shipping
Software and licences
Software and licences are digital. Right after payment you find them in your account and get them by email, there is no shipping fee.
Hardware
Hardware ships with Zásilkovna to a pickup point or to your address. The shipping price follows the Zásilkovna price list and is shown in your order. We dispatch as soon as the payment lands.
- Zásilkovna pickup point
- €4.00
- To an address
- €5.50
Orders above €156.50 ship free.
Payment gateway
Online payments are handled for us by the Comgate payment gateway. The service is provided by Comgate, a.s., a licensed payment institution supervised by the Czech National Bank.
Card payment
We accept Visa, Visa Electron, Mastercard and Maestro, issued in the Czech Republic or abroad. After you place the order we redirect you to the secure Comgate page, you enter your card details and confirm the payment in your bank via 3D Secure. The result comes back to us immediately and the licence is in your account within moments. If your card is in another currency, your bank converts the amount.
Bank button payment
You pick your bank, we redirect you to its internet banking, you sign in and confirm a pre-filled payment order, nothing to retype. With instant transfers we have the confirmation within moments, otherwise it depends on when your bank confirms the payment.
After the payment
As soon as the gateway confirms the payment we email you the order confirmation and the licence appears in your account. If a payment fails we do not cancel the order, you can pay again from the email or from your account.
Payment questions and complaints
For questions about a payment or a payment complaint you can contact the gateway operator directly:
Comgate, a.s.Gočárova třída 1754/48b, Hradec Králové
[email protected]
+420 228 224 267
For the order itself, the goods, a complaint or a refund, we are here to help. Contact us